Organizing the delivery of healthcare around the needs of the patient may seem like a simple and obvious approach. In a system, as complex as health care, however, little is simple. In fact, thirty years ago when the idea of ―patient-centred care‖ first emerged as a return to the holistic roots of health care, it was swiftly dismissed by all but the most philosophically progressive providers as trivial, superficial, or unrealistic. However, around the world today the era of the health worker as a “lord” is over. There is increasing evidence that health care providers who put the patient at the centre of the care they provide have a unique comparative advantage. In Nigeria, the last decade has seen economic growth and the emergence of a more discerning middle class, who with access to the internet and global travel are demanding more from their healthcare providers. The future belongs to healthcare providers who recognise and respond to these developments. Without patients, there would be no need for health workers. As “clients” and buyers of health services their rights and preferences should be taken into consideration when they visit health facilities to procure health services.

The new National Health Act establishes a framework for standards that all healthcare providers will have to meet. Nigerian health workers will need to offer a more professional and client focused service. Poor attitudes of health workers have been identified as barriers to effective and efficient health care when patients reach health facilities. In maternal care, the “Three Delays Model” recognises the different barriers women face in achieving the timely and effective medical care needed to prevent deaths occurring in pregnancy and childbirth. The 21st century healthcare system must be safe, effective, patient-centred, timely, efficient and equitable.


Avoiding injuries to patients from the care that is intended to help them.



Providing services based on scientific knowledge to all who could benefit and refraining from providing services to those not likely to benefit


Providing care that is respectful of and responsive to individual patient preferences, needs, and values and ensuring that patient values guide all clinical decisions.


Reducing waits and sometimes harmful delays for both those who receive and those who give care.



Avoiding waste, including waste of equipment, supplies, ideas, and energy.



Providing care that does not vary in quality because of personal characteristics such as gender, ethnicity, geographic location, and socioeconomic status.


At the end of the course, participants will be better equipped with the skills and attitudes to provide high quality care that puts the patient at the centre of the care they provide. The key objectives are for attendees to:

1) To develop an understanding of the concept of patient-centred care in the 21st century and its benefit to the patient and health care provider;

2) To learn tools and skills needed to deliver high quality care;

3) To understand the business imperatives in providing consistent patient centred care;

4) To examine clinical ethics in the Nigerian context and its practical application to quality care;

5) Understand the rights of patients, how to respect these rights as well as the medico-legal implications of poor patient care;

6) To understand how poorly motivated staff, poor attitudes of health workers and poor customer relations contribute to poor health-seeking behaviour and poor health outcomes.


1. Pre-course reading material will be distributed to participants before the course.

2. Didactic lectures followed by discussion facilitated by the presenters.

3. Key messages will be reviewed and presented after each day to revise didactic content

4. Case Studies and Case Presentations will be regularly interspersed between didactic lectures and will provide practical examples of how the learning can be applied

5. Pre and post course assessments will be conducted, and all participants must complete these.

6. Successful completion of the course will depend on a satisfactory post course evaluation.



Participants will be awarded a Certificate of Completion by EpiAFRIC.

Doctors will be provided 20 CPD points


8th – 10th of August, 2019